Learning Coach Frequently Asked Questions
I have completed enrollment for my child. How do I access the K12 School (OLS)?
First, you’ll need to create separate accounts: one for the Learning Coach and one for each enrolled student. Watch this video for step-by-step instructions on how to set up those accounts.
Where can I find information regarding course materials and any materials that may be shipped?
Log in to your K12 School (OLS) Learning Coach account and in “Quick Links” go to “My Info” to find information about course assignments and materials. Visit this page for more information.
If I need help, who should I ask?
Enrolled families have access to a variety of supports and resources from K12 and our school community.
Contact our school for questions related to:
- Classes and coursework
- School records
- Updating your contact information
- School policies
Visit help.k12.com for K12 Customer Support or call 866.512.2273 for questions related to:
- Setting up Learning Coach and student accounts in the K12 School (OLS)
- Logging in to and using the K12 School (OLS)
- Technical assistance accessing Class Connect sessions
- Technical assistance with K12 computer requirements
Is there a place where I can meet other Learning Coaches?
Yes! The Learning Coach Community is a private online space created just for parents and caregivers who are supporting students in online school as their Learning Coaches. Within the secure community, you can connect with other Learning Coaches, share tips, ask questions, and make friends. You’ll find both national and school-specific spaces to explore. Whether you’re looking for broad support or local connections, your Learning Coach Community is here for you.